Marsha
Administrative Assistant | Customer Operations Specialist | Luxury Travel & Conc
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.52/hour ($1,454.56/month)
Bachelors degree
Last Active
July 8th, 2026 (6 days ago)
Member Since
June 8th, 2023
Profile Description
Helping business owners streamline operations, improve customer experiences, and reclaim valuable time.
I can help you with:
- Streamlining day-to-day operations so your business runs more efficiently.
- Creating SOPs, workflows, and process documentation to improve consistency and team performance.
- Managing customer support, escalations, and communications with professionalism and care.
- Organizing your inbox, calendar, CRM, and business data to keep everything up to date.
- Coordinating with vendors, suppliers, and internal teams to ensure nothing falls through the cracks.
- Supporting executives with administrative tasks, reporting, and operational follow-ups.
- Delivering exceptional concierge-style support for travel, hospitality, and VIP clients.
My goal is simple: to become a reliable extension of your team—someone you can trust to keep operations running smoothly, solve problems proactively, and give you more time to focus on growing your business.
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Help businesses run smoothly by taking ownership of administrative operations, coordinating with executives, clients, suppliers, and teams, and keeping daily operations organized and efficient.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
9+ years of helping businesses strengthen customer relationships, improve operational efficiency, and deliver exceptional customer experiences across eCommerce, travel, hospitality, banking, and technology. Recognized for taking ownership of customer operations, streamlining workflows, and supporting teams to drive service excellence and business growth.
Office and Administration » Travel Planning
Experience: 2 - 5 years
2+ years of supporting travel operations by streamlining back-office workflows, coordinating suppliers, and managing travel administration, enabling travel consultants to focus on securing more bookings. Successfully converted hotel and flight inquiries into confirmed reservations through personalized travel solutions and exceptional customer service.
Other Skills
Customer Support » Sales Support » Hotel Booking
Experience: 1 - 2 years
Contributed to increased booking conversions by turning qualified travel inquiries into confirmed hotel reservations through personalized recommendations, booking accuracy, and exceptional customer service.
Office and Administration » Email Management
Experience: 1 - 2 years
Managed high-volume business communications by coordinating with customers, suppliers, executives, and internal teams while maintaining organized inboxes and ensuring timely responses.
Website Builder » Wordpress » Woocommerce
Experience: 1 - 2 years
Managed WooCommerce operations including order processing, refunds, fulfillment coordination, and customer support while maintaining a seamless eCommerce experience.
Office and Administration » Executive Assistance
Experience: 2 - 5 years
2+ years of supporting executives and luxury travel teams by taking ownership of back-office operations, supplier coordination, and administrative workflows. Enabled leadership to focus on business growth and travel consultants to generate more bookings by streamlining operations, organizing travel databases, and improving workflow efficiency.
Customer Support » Ecommerce » Shopify
Experience: 6 months - 1 year
Completed Shopify training with knowledge of store operations, order management, and customer support workflows, supported by hands-on eCommerce operations experience using WooCommerce.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Pasig
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 43%
- Influence: 7%
- Steadiness: 24%
- Compliance: 26%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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