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A Detail-oriented and organized Virtual Assistant with a foundation in bookkeeping and accounts payable/receivable, I am eager to leverage my skills to support businesses in maintaining precise financial records and ensuring seamless financial operations. My meticulous approach and strong organizational abilities aim to enhance financial accuracy and operational efficiency for your team.

Managed and resolved an average chat inquiries daily. Providing prompt and accuratw response Handled a wide range of issues including billing inquiries, technical support, product information, and account management, ensuring high customer satisfaction. Collaborated with other departments, such as Technical Support and Sales, to address customer needs efficiently. Consistently achieved or exceeded key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rates. Utilized CRM tools (e.g., Zendesk, Salesforce) to log customer interactions, track issues, and escalate cases when necessary.

With 4 years of experience in HR, Overall, HR experience involves strategic alignment with organizational goals, enhancing employee engagement, and managing various administrative and compliance-related tasks. *Recruitment *Employee Relations *Performance Management *Compensation and Benefits *HR Systems etc.

With 5 months of experience, handling procurement for a Singapore account involves managing supplier relationships, ensuring compliance with local regulations, controlling costs, and strategically sourcing goods and services to meet organizational needs.