Power Platform Developer / AI Automation

Experienced in building enterprise-grade business applications using Microsoft Power Apps, Power Automate, SharePoint, and Dataverse. Skilled in creating custom CRM systems, workflow automation, dashboards, approval processes, and operational management solutions that streamline business operations, reduce manual work, and improve productivity.

Extensive experience in designing and maintaining Microsoft Power Automate workflows focused on process automation, operational efficiency, and workflow optimization. As a Power Platform Developer, I utilized Microsoft Power Platform technologies, including Power Automate and Microsoft Lists, to develop a custom CRM-like case management system tailored to unique business processes. This solution streamlined case tracking, automated repetitive tasks, improved team visibility, and enhanced operational support for nurses immigrating to the United States. Skilled in building scalable automations, approval workflows, notifications, reporting processes, and enterprise productivity solutions using Microsoft technologies.

Experienced in utilizing AI-powered tools and modern AI-assisted development workflows to improve productivity, automate tasks, accelerate application development, and streamline business operations. Skilled in leveraging AI tools for content generation, workflow design, business process optimization, system prototyping, data analysis, documentation, and low-code application development within the Microsoft Power Platform ecosystem.

I set up and organized business processes using Dynamics from the beginning. I created different parts, made them work together, and automated tasks with accuracy.

As a technical support specialist, I have gained extensive knowledge in troubleshooting and resolving technical issues across a range of platforms. I have a strong understanding of various software and hardware configurations, allowing me to provide effective solutions to end-users and ensure their systems operate smoothly.

Experienced Phone Support Professional with over 5 years of dedicated expertise in providing exceptional customer service and technical support over the phone. Proficient in handling a wide range of customer inquiries, troubleshooting technical issues, and providing timely and effective resolutions. Skilled in active listening, problem-solving, and maintaining a positive and professional demeanor in challenging situations. Experienced in utilizing CRM systems, ticketing platforms, and knowledge bases to provide accurate and efficient support. Committed to delivering excellent customer experiences and ensuring customer satisfaction through clear communication and personalized assistance.

Provide automated solutions for data entry and analysis. Experienced in developing complex formulas, macros, flows that enhance productivity. Skilled in designing user-friendly templates, data validation, and creating dynamic dashboards for effective data visualization. Proficient in leveraging Excel's advanced features to improve accuracy, reduce manual effort, and save time. Adept at understanding business requirements and translating them into tailored Excel solutions. Committed to optimizing data management and enhancing workflow efficiency through Excel automation.

Experienced Customer Support Manager with over 8 years of dedicated expertise in providing exceptional customer service. Proficient in managing customer support operations, leading teams, and implementing strategies to optimize customer satisfaction. Skilled in resolving complex customer issues, developing efficient processes, and driving continuous improvement. Adept at fostering positive customer relationships and ensuring the delivery of top-notch support services. Committed to delivering outstanding results through effective leadership and a customer-centric approach.

Enthusiastic and aspiring Video Editor with a growing passion for creating compelling visual content. Possessing a foundational understanding of video editing principles and basic editing software, I am eager to expand my skills and knowledge in this dynamic field. A quick learner, I am willing to invest the time and effort necessary to acquire new techniques.