Business Analyst / Project Manager with Customer Support and E-commerce Skills

Overview

Looking for full-time work (8 hours/day)

at $7.77/hour ($1,504.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (12 days ago)

Member Since

May 17th, 2023

Profile Description

A versatile professional with a strong foundation in IT Business Analysis, project management, software engineering, and technical support. Your career journey showcases adaptability, technical expertise, and a commitment to problem-solving across various roles and industries.Professional Overview:IT Business Analyst: Proficient in assessing IT systems and crafting key documentation, including Technical Requirement Specifications, User Stories, and Business Impact Analyses. Skilled in functional, non-functional, and technical requirements analysis and performing User Acceptance Testing (UAT) and Unit Testing. Proficient in tools like SQL Server Management Studio (SSMS), Asana, and Google Suite.Software Engineering Expertise: Designed and customized smart card applications and operating systems with an emphasis on optimization, security, and reliability. Proficient in C/C++, JavaScript, XML, and HTML.Salesforce Development and Administration: Developed and maintained custom Salesforce applications, participated in client discussions, and contributed innovative ideas to problem-solving.Technical Support Specialist: Built strong communication skills by addressing customer concerns, troubleshooting software and hardware, and ensuring client satisfaction.Core Competencies:Technical DocumentationUnit and UAT TestingApplication DevelopmentRelational DatabasesSalesforce AdministrationTroubleshooting and Customer SupportKey Strengths:Exceptional verbal and written communication skillsStrong problem-solving abilities and attention to detailAdaptable team player capable of working independently or in collaborative settings