Medical Virtual Assistant | Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

Associates degree

Last Active

July 1st, 2026 (13 days ago)

Member Since

May 16th, 2023

Profile Description

OPHTHALMOLOGY CLINIC - MEDICAL RECEPTIONIST August 2024 - August 2025Schedule, cancel and confirm patient appointments *Prescription refills *Referrals *Leads *Fax management *Medical records *Update patient records *Develop and maintain a knowledge base of the evolving services *Communications with medical professionals to help with patient inquires and services.

OBGYN CLINIC - MEDICAL VIRTUAL SCHEDULER/RECEPTIONIST Jan 2024 - August 2024Schedule and confirm patient appointments *Document and update patient records *Develop and maintain a knowledge base of the evolving services *Communications with medical professionals to help with patient inquires and services.

HUMANA - CUSTOMER SUPPORT & PHARMACY ASSISTANT Jan 2023 - Jan 2024Familiarizing yourself with and remaining up-to-date with changes in member’s account. Greeting members in a friendly, professional manner using the suggested script. Answering telephonic and email inquiries in a timely manner. Deferring queries to your line manager if you are unable to answer them. Furnishing members and healthcare practitioners with details regarding members’ prescription. Advising members of outstanding co-payments. Refilling prescription and transferring prescription from local pharmacy to humana mail order pharmacy. Cancelling members’ plans upon their request or due to recurrent non-payment, if directed by your line manager.

WELLCARE - CUSTOMER SUPPORT December 2018 - December 2022Accepting all incoming calls and making outbound calls. Checked and verified medical insurance claims accurately. Assisted members with policy inquires and resolved coverage issues. Maintained detailed member records. Collaborated with healthcare providers for smooth claim processing.