Martin

Ecommerce Customer Support Specialist

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

May 9th, 2023

Profile Description

A dedicated administrative professional with years of experience supporting e-commerce operations. My expertise lies in maintaining data integrity while ensuring a seamless experience for customers. I am proficient in managing product listings, processing orders, and resolving customer inquiries with speed and accuracy.

Top Skills

Experience: 6 months - 1 year

I have hands-on experience using Freshdesk as a ticketing and customer support management tool. I utilized it to efficiently handle, track, and resolve customer inquiries by organizing them into structured tickets. Through Freshdesk, I was able to prioritize issues, assign tickets to appropriate team members, and ensure timely responses using automated workflows and SLA management features.

Experience: 2 - 5 years

I have solid experience in customer support, providing timely and professional assistance to customers across various channels such as email and ticketing systems. I handled inquiries related to orders, products, shipping, and general concerns, ensuring each issue was resolved efficiently and with a customer-first approach.

Other Skills

Experience: 6 months - 1 year

Responsible for monitoring and processing customer orders, ensuring accurate fulfillment and timely updates. Additionally, I managed basic store configurations such as shipping options, payment methods, and promotional discounts. My experience also included coordinating with customer support (via tools like Freshdesk) to resolve order-related concerns and maintain a smooth customer experience.

Experience: 1 - 2 years

I have hands-on experience using Linnworks to manage and streamline eCommerce operations. I used the platform to oversee inventory across multiple sales channels, ensuring stock levels were accurate and updated in real time.

Basic Information

Age
35
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  106
DISC
Dominance: 11%
Influence: 17%
Steadiness: 30%
Compliance: 42%
English
C1(Advanced)
Government ID
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