A dedicated administrative professional with years of experience supporting e-commerce operations. My expertise lies in maintaining data integrity while ensuring a seamless experience for customers. I am proficient in managing product listings, processing orders, and resolving customer inquiries with speed and accuracy.
I have hands-on experience using Freshdesk as a ticketing and customer support management tool. I utilized it to efficiently handle, track, and resolve customer inquiries by organizing them into structured tickets. Through Freshdesk, I was able to prioritize issues, assign tickets to appropriate team members, and ensure timely responses using automated workflows and SLA management features.
Experience: 2 - 5 years
I have solid experience in customer support, providing timely and professional assistance to customers across various channels such as email and ticketing systems. I handled inquiries related to orders, products, shipping, and general concerns, ensuring each issue was resolved efficiently and with a customer-first approach.
Experience: 6 months - 1 year
Responsible for monitoring and processing customer orders, ensuring accurate fulfillment and timely updates. Additionally, I managed basic store configurations such as shipping options, payment methods, and promotional discounts. My experience also included coordinating with customer support (via tools like Freshdesk) to resolve order-related concerns and maintain a smooth customer experience.
Experience: 1 - 2 years
I have hands-on experience using Linnworks to manage and streamline eCommerce operations. I used the platform to oversee inventory across multiple sales channels, ensuring stock levels were accurate and updated in real time.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.