I help service-based businesses manage sales, customer interactions, and operational workflows to drive growth and efficiency.
With over 5 years of experience supporting US-based companies across telecommunications, retail, fintech, and home service industries, I specialize in lead management, sales support, client communication, scheduling, and administrative operations.
I’ve managed inbound leads, followed up consistently, confirmed bookings, and built lasting client relationships. I also handle CRM updates, sales trackers, reporting, and other administrative tasks, keeping systems organized and operations running smoothly.
Highly organized and detail-oriented, I’m comfortable managing multiple systems, conversations, and priorities at once. My goal is simple: help businesses streamline operations, improve client experiences, and drive measurable results.
How I Can Help Your Business:
- Customer Support
- Lead Management & Conversion to Bookings
- Sales Support & Follow-Ups
- Appointment Scheduling & Calendar Management
- CRM Management, Data Entry & Reporting
- Client Retention & Recurring Client Management
- Administrative & Operations Support
- Handling Escalations & Customer Concerns
Tools I’ve Worked With:
|Google Workspace |Salesforce |Zendesk |Various CRM Systems |VOIP Systems |Slack |Project Management Tools
Results I Help Businesses Achieve:
- Convert leads into booked appointments and recurring clients
- Provide fast and reliable customer support
- Minimize missed opportunities with timely follow-ups
- Keep schedules, CRM, and operations organized and efficient
- Build strong relationships that improve client retention
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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