Customer Service Associate / General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

May 2nd, 2023

Profile Description

Dedicated and detail-oriented Customer Service & Quality Assurance Professional with 8+ years of
experience in client engagement, issue resolution, and process improvement. 

Adept at ensuring client
satisfaction, and operational efficiency. Strong background in training, performance evaluation, and
quality assurance, with a proven ability to enhance team performance and optimize service delivery. 

My well-rounded experience enables me to elevate customer satisfaction, enhance team performance,
and ensure quality excellence. 

Provided exceptional customer service by assisting clients with inquiries, scheduling attorney
consultations, and ensuring timely resolution of concerns. 

Ensured confidentiality and compliance with legal standards while managing sensitive client
information. 

Conducted quality audits of client interactions, ensuring adherence to firm protocols and service
excellence. 

Assisted in training new hires, client communication, and service best practices.
Collaborated with attorneys and legal staff to ensure clients received accurate information and
timely updates, and assistance. 

Managed data entry and documentation within databases and CRM systems.

Led performance evaluations for customer service representatives, providing constructive feedback
to enhance service quality

Contact Me: 

Phone number:  ----------   <8efe80624d780eba0c6493ec45140364>Email: ---------- <8efe80624d780eba0c6493ec45140364>Facebook: ----------
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