Contact center and property management professional with years of experience specializing in property management, customer-focused service, and service quality. Recently remote work responsibilities included analyzing telecom work orders, coordinating with vendors and stakeholders, and documenting workflows to drive operational consistency.
Previous roles involved managing teams, ensuring high service quality, and supporting organizational objectives through collaboration and process improvement. Dedicated to fostering seamless communication, delivering exceptional service, and aligning operational strategies with organizational goals.
Experience: 1 - 2 years
• Managed end-to-end telecom services across multiple properties, including processing new and change orders, maintaining account records, and ensuring service continuity • Analyzed invoices and identified cost-saving opportunities, providing actionable recommendations to reduce telecom expenditure • Served as the primary liaison between property managers, service providers, and vendors, facilitating clear communication and timely resolution of service issues • Delivered client support through email, chat, and weekly update calls, maintaining strong relationships with property managers and client partners
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 10+ years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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