I am Ariane Natividad, I have 4 years and 2 months experience in the BPO industry and a total of 6 years working as Customer Service. I also took a Spanish Language training in Hola Amigos and acquired a Certificate as Bilingual. I'm driven, talented, and does everything with passion. An effective communicator and team- player who excels under pressure and given the work experience that I have, I'm 100% sure I'm always giving it my best in everything that I do.
Experience: 2 - 5 years
4 years and 2 months experience in Customer Service post handling outbound too.
Experience: Less than 6 months
2 years experience in US HEALTHCARE ( catering Provider's line regarding claims , benefits and eligibility)
Experience: Less than 6 months
2 years and 2 months experience in Property Insurance under Wells Fargo (updating members information and securing premium payment including final payment processing and fact checking members data accuracy)
Experience: Less than 6 months
with 65 wpm, no experience in chat support but can easily adapt to new skills in courtesy of my previous job (updating member's information and payment processing skills which requires accuracy)
Experience: 6 months - 1 year
Quality Analyst/Assurance professional specializing in inbound diagnostic imaging scheduling. Experienced in monitoring call quality, conducting calibration sessions to ensure scoring consistency, and validating data accuracy to minimize scheduling and documentation errors. Committed to improving patient experience, maintaining compliance standards, and driving continuous process improvement through detailed audits, performance feedback, and error trend analysis.
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