Operations & E-commerce Virtual Assistant

I’m a process-driven coordinator who keeps projects on track by managing complex calendars, preparing teams, and ensuring every step of the operation runs smoothly.

I manage professional email workflows with precision, ensuring clear, timely communication between stakeholders while keeping every project update organized and on track

I act as a professional bridge between clients and technical teams, resolving inquiries efficiently while maintaining clear and helpful communication throughout the project.

I use Zendesk to maintain structured, accountable workflows, ensuring every client update and technical handoff is perfectly tracked and resolved on time.

I maintain precise records and CRM data with a focus on accuracy and consistency, ensuring all operational details are up-to-date and reliable for the team.

I provide proactive administrative support, managing the essential behind-the-scenes tasks and documentation that keep a business running smoothly and efficiently.

I am proficient in using Google Workspace to streamline operational tasks, from managing complex, multi-timezone schedules in Google Calendar to maintaining accurate, real-time project trackers in Google Sheets for seamless team collaboration

I monitor workflows and follow standard procedures to ensure every project outcome is accurate, consistent, and meets professional expectations every time