I am an Administrative and Customer Support Professional with 2+ years of experience in immigration processing, outbound sales, CRM management, and client communication. I specialize in helping business owners stay organized, manage client inquiries, and maintain accurate records so they can focus on high-value work.
In my recent role with CUIN Immigration (Israel & Canada), I handled daily admin tasks including CRM updates,
I am highly detail-oriented and dependable—comfortable handling multiple tasks, keeping records organized, and communicating professionally with clients. I also have BPO experience in customer service for T-Mobile, giving me strong communication, problem-solving, and client-handling skills.
I am currently expanding my skills in virtual assistance, automation, and AI tools to deliver faster, more accurate results.
What I can help you with:
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• CRM updates, client records, and pipeline tracking
• Data entry, documentation, and process organization
• Client communication & follow-ups
• Lead management and outbound support
• Admin coordination and remote task management
• Resume/cover letter drafting (if needed)
If you’re looking for a reliable VA who communicates clearly, follows instructions, and works with accuracy and urgency, I’d be happy to assist.
Experience: 1 - 2 years
Handled daily administrative tasks including email management, CRM updates, client record tracking, documentation, and team coordination in remote roles.
Experience: 1 - 2 years
Provided customer support via calls, chat, and email; handled billing concerns, inquiries, and customer resolutions while maintaining accuracy and quality.
Experience: 1 - 2 years
Been in a healtcare account for a year. Helping customers especially seniors who has a needy like assistant and let them know about their account.
Experience: 1 - 2 years
Managed high-volume email communication, organized inboxes, responded to clients, and handled timely follow-ups.
Experience: Less than 6 months
Provided real-time chat assistance for client inquiries, account issues, and follow-ups with strong written communication skills.
Experience: Less than 6 months
Proficient in organizing documents, creating trackers, managing Sheets dashboards, and collaborating remotely.
Experience: 6 months - 1 year
Created structured trackers, documented steps, and monitored deadlines for immigration and admin workflows.
Experience: Less than 6 months
Strong spoken and written English used daily in customer service, sales, and administrative support roles.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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