Adaptable marketing professional with experience in e-commerce store management, customer engagement, and client services. Skilled at delivering results through strong collaboration, problem-solving, and attention to detail. Recognized by peers for resiliency and reliability, with a proven ability to contribute to achieving organizational goals.
Experience: 6 months - 1 year
Navigated multiple computer systems and applications and utilized tools to find relevant information
Experience: 1 - 2 years
Handled end-to-end execution, including TB enrollments, Add-to-Cart (ATC) triggers, Flexicombos, bundle deals, CEM campaigns, voucher strategies, and customer chat support
Experience: 1 - 2 years
Provided regular performance reports and insights to internal teams to guide strategy, improve ROI, and identify high-performing affiliates, Ensured timely coordination with KOLs for campaign execution, asset dissemination, and post-campaign feedback
Experience: Less than 6 months
Assist and direct day-to-day call traffic to service centers, ensuring that service level agreements are consistently met through load-balancing using a skill-based routing system. Provide real-time analysis to clients regarding productivity-impacting scenarios, enabling them to make timely decisions about offline activities and outages.
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