Highly motivated and tech-savvy Customer Service Professional with nearly a decade of experience across fast-paced BPO and retail environments. Proven track record in technical troubleshooting, billing resolution, and omnichannel support utilizing industry-leading tools like Zendesk and Salesforce. Adept at managing complex CRM databases, streamlining ticket workflows, and maintaining top-tier performance metrics while delivering empathetic, customer-centric support.
Experience: 5 - 10 years
Experience: 1 - 2 years
I have 5 years of customer service experience where the main language that we use is English
Experience: 6 months - 1 year
My former job was email support for Classpass. I correspond to customer concerns about their account and appointments
Experience: 6 months - 1 year
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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