Rose

Dispute Manager/ Customer Support/ Shopify Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.67/hour ($1,094.40/month)

Bachelors degree

Last Active

June 3rd, 2026 (2 days ago)

Member Since

April 12th, 2023

Profile Description

I’m a customer service professional with 6 years of experience supporting various dropshipping brands across Germany, the Netherlands, Denmark, and Italy. I’ve handled a broad range of responsibilities, including responding to customer inquiries through platforms like Zendesk, Helpscout, Gorgias, and Reamaze, as well as resolving issues related to shipping timelines, product details, returns, tracking, and processing refunds through Shopify.

In addition, I bring over 5 years of specialized experience in managing disputes and chargebacks on PayPal, Klarna, and Shopify chargeback. I’m confident in navigating platform policies, gathering supporting documentation, and ensuring fair and timely resolutions.

My approach is solution-focused, efficient, and always grounded in delivering a positive customer experience while protecting the business’s interests.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

I’m a customer service professional with 4 years of experience supporting various dropshipping brands across Germany, the Netherlands, and Denmark. I’ve handled a broad range of responsibilities, including responding to customer inquiries through platforms like Zendesk, Helpscout, Gorgias, and Reamaze, as well as resolving issues related to shipping timelines, product details, returns, tracking, and processing refunds.

Customer Support » Customer Service » Chargeback Analysis

Experience: 1 - 2 years

I have over 2 years of experience handling disputes across multiple platforms, including PayPal, Klarna, and Shopify. During this time, I’ve managed a wide range of cases—from chargebacks and unauthorized transactions to customer dissatisfaction claims—ensuring timely and accurate responses that align with each platform’s policies. I'm confident in my ability to gather the necessary documentation, communicate effectively with all parties involved, and work toward resolutions that protect both the business and customer satisfaction.