Princess
Customer Service & Tech Support, Bookkeeping, Admin Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
July 3rd, 2026 (8 days ago)
Member Since
April 9th, 2023
Profile Description
Hi, I’m Claire!
I help e-commerce brands protect revenue and retain customers through fast, accurate, and high-quality customer support.
With 4+ years of experience in Shopify-based stores, I’ve handled 20+ tickets per hour while maintaining 95%+ CSAT across fashion and health brands. I specialize in managing order updates, returns, refunds, delivery issues, and customer follow-ups with precision and strong SOP adherence.
I’ve reduced escalations by 25% by improving workflows and using AI-assisted macros responsibly, and contributed to a 10–15% increase in repeat purchases by resolving issues quickly and professionally. I was promoted to Customer Support Manager Assistant after exceeding KPIs, mentoring new agents, and helping improve team efficiency by 20%.
Beyond frontline support, I’ve led and trained 40+ remote assistants, tracked performance metrics, and improved internal communication systems. I’m experienced with Shopify, Gorgias, Richpanel, and Google Workspace, and I adapt quickly to new tools and processes.
I bring structure, clarity, and measurable results to fast-growing e-commerce teams.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Phone Support
Experience: 1 - 2 years
Office and Administration » English Proficiency
Experience: 1 - 2 years
Other Skills
Office and Administration
Experience: Less than 6 months
Work Immersion have been one of the required subjects I've took as a student, hence this type of tasks have been enlisted to my experience. I have been able to work at a prestigious institution in our province, San Pedro Country Farm and Resort Center, wherein I have been able to experience different office and administration tasks.
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 1 - 2 years
Marketing » Content Creation » Article Writing
Experience: Less than 6 months
Marketing » Content Creation » Video Content Creation
Experience: Less than 6 months
As a student, video editing have been one of the common tasks we do. I have been able to make a social media video for our Entrepreneurship Subject as well as a video encouraging people to save money.
E-Commerce » Shopify
Experience: 1 - 2 years
Video Editing » Social Media Video Editing
Experience: Less than 6 months
As a student, video editing have been one of the common tasks we do. I have been able to make a social media video for our Entrepreneurship Subject as well as a video encouraging people to save money.
Customer Support » Forum Community Moderation
Experience: Less than 6 months
Office and Administration » Transcription
Experience: Less than 6 months
Work Immersion have been one of the required subjects I've took as a student, hence this type of tasks have been enlisted to my experience.
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 22
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 24%
- Influence: 16%
- Steadiness: 24%
- Compliance: 36%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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