Overview
Looking for full-time work (8 hours/day)
at $5.63/hour ($1,090.91/month)
High school diploma
Last Active
July 13th, 2026 (10 days ago)
Member Since
April 9th, 2023
Profile Description
I’m a Customer Support & Virtual Assistant with 5 years of experience supporting U.S.-based clients in a remote setup. I’ve handled accounts in healthcare, hotel reservations, order processing, finance, and cruise line services, providing high-quality support through both inbound and outbound calls. I’ve completed formal training as a Virtual Assistant, and I’m highly organized, tech-savvy, and quick to learn new tools. I specialize in building rapport, explaining products and services clearly, resolving issues, processing payments, and documenting cases accurately. I’m detail-oriented, a strong active listener, and calm under pressure. I also have short experience in Lead Generation, calling warm leads, where I verified I was speaking with the correct person, asked qualifying questions, updated CRM records, and handled appointment setting. I’m confident speaking with prospects and members in a professional, friendly, and goal-oriented way.
My goal is to help businesses deliver excellent customer experiences while keeping operations smooth and organized.
Top Skills
Customer Support
Experience: 2 - 5 years
This is in a Hotel Reservation account. I used to assist guests or loyal members regarding their past stay complaints, issues with their points or memberships, and compensate them with points if needed. You need to do some critical thinking, ensure your judgment is correct before deciding to give compensation. Having good communication skills is also a must.
Office and Administration » Google Suite
Experience: 2 - 5 years
Virtual Assistant
Experience: Less than 6 months
CERTIFIED VIRTUAL ASSISTANT
Other Skills
Office and Administration » Calendar Management
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » File Management
Experience: 2 - 5 years
Office and Administration » Travel Management
Experience: 2 - 5 years
Marketing » Copywriting
Experience: Less than 6 months
Marketing » Social Media Management
Experience: Less than 6 months
CERTIFICATION
Advertising » Facebook Ads
Experience: Less than 6 months
SHORT COURSE TRAINING
Customer Support » Insurance » Medical Insurance
Experience: 6 months - 1 year
I work here as an agent who used to assist callers/elders with their Medicare. We are the ones who help them to enroll, provide them with different plans and explain to them the coverage.
Accounting » Banking
Experience: Less than 6 months
This is with a Fintech (Financial Technology) account, I used to assist callers about their Account/app issues, and then eventually I got upskilled and transferred to the department that handles disputes regarding their balance, like if there is a fraud, or something that has a need for refund request.
Marketing » Appointment Setting » Calendly
Experience: 2 - 5 years
Professional Services » Medical Services » HIPAA Compliance
Experience: 2 - 5 years
It is required that we comply with HIPAA since all of my previous jobs are with US-based companies.
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Plaridel, Bulacan
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 18%
- Influence: 25%
- Steadiness: 39%
- Compliance: 18%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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