My name is Monica and I started my career in customer service from 2015 to 2020. I got promoted to Workforce management in late 2020 and worked as RTA then workforce scheduler-planner before switching to remote work from 2023 until present.
My last work was with Victoria People Solutions, where I:
• Coordinate staff schedules and dispatch assignments
• Handle
support workers, internal management and supervisors' communication
• Manage schedule changes, call-outs, and replacements
• Maintain accurate records and documentation
• Provide administrative and customer support
I am highly organized, detail-oriented, and reliable. I am comfortable working in fast-paced environments and handling urgent coordination tasks.
I am fully equipped to work remotely with:
• Stable high-speed internet
• Quiet home office
• Full-time availability
• Immediate start capability
I am looking for a long-term position where I can contribute and grow.
Skills:
• Dispatching
• Scheduling & Coordination
• Customer Service
• Administrative Support
•
• Data Entry
• Multitasking
I am dependable, professional, and committed to providing excellent service.
Previous roles include: Virtual Researcher - data entry and web-based research for a US moving software company. Scheduling and Roster Coodinator for an Australian education company, scheduling specialist for Jovie - US based company - rostering caregivers and nannies, handle client's case or requests via
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
scheduling and coordinating from 70 to 100 casual employees
Experience: 2 - 5 years
Worked with roster management in Healthcare, E-commerce, and Education industries. Worked in BPO handling 2-3 accounts and assisting Workforce Supervisor/Manager
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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