With over seven years of experience in the customer support industry, I have a proven track record of delivering exceptional service and resolving customer issues effectively. I was a Customer Service Representative at HP Canada, where I have been dedicated to assisting customers for more than 3 years. In this role, I focus on understanding customer needs, providing solutions, and ensuring a positive experience with every interaction.
Previously, I worked as a Chat Support Representative at Verizon for four years. During my tenure at Verizon, I developed strong communication and problem-solving skills, managing a wide range of customer inquiries and technical issues via chat. This experience has equipped me with the ability to handle complex situations with empathy and efficiency.
I am passionate about providing excellent customer service and continually seek opportunities to enhance my skills and contribute to a positive customer experience. Let's connect to discuss how I can bring value to your organization.
Skills
-Excellent Communication (Verbal and Written)
-Customer Relationship Management
-Problem-Solving and Troubleshooting
-Empathy and Patience
-Multitasking and Time Management
-Detail-Oriented and Organized
-Technical Support
-Documentation and Record Keeping
-Vendor Coordination and Negotiation
-Team Collaboration and Conflict Resolution
-Adaptability and Flexibility
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.