Experienced operations and support specialist with a background in U.S. employee benefits administration, healthcare support, trust & safety moderation, and outbound customer engagement.
Previously supported annual enrollment and employee benefits workflows through ADP, assisting with healthcare-related inquiries, enrollment updates, eligibility review, and benefits administration processes for U.S.-based employees. Experienced in handling sensitive information, documentation processing, compliance-focused tasks, and fast-paced operational environments.
Also worked in Trust & Safety operations supporting Meta platforms
Additional experience includes outbound sales and appointment setting, handling cold-calling campaigns, lead qualification, customer engagement, and scheduling for timeshare presentation campaigns.
Skilled in administrative support, healthcare operations, enrollment processing, CRM systems, content review, documentation management, communication, and detail-oriented back-office support. Strong ability to adapt quickly to new systems and workflows while maintaining professionalism and efficiency in remote work environments.
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