Virtual Assistant/Free Lancer

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (15 days ago)

Member Since

March 26th, 2023

Profile Description

I have been working as a customer service representative for
almost 9 years. 

I have started my career as a freelance virtual
assistant since June of 2022. I have helped my recent client with
administrative tasks. I worked on contacting the client’s potential candidates,
worked on email, managed the client’s calendar for interviews, and also worked
on data entry.

I have over 3 years of team lead experience. The
most recent company I worked with as a team lead was with TaskUs for financial
account. I was handling 13 agents when I started and ended with 11 before I
left.

Day to day deliverables consist of Attendance
report, Metrics/Performance report, Call monitoring, QA review, Dsat analysis
and scrubbing, Coaching, Supervisor calls, and EOD report.

I have great communication skills.

I am able to work and get along with clients from
different backgrounds.

I am capable of working with any Microsoft office
applications.

I have used Outlook as a main email client.

I have used Word for creating letters or documents.

I have used excel sheets in creating detailed
reports, extracting, filtering, and presenting data.

Lastly, I have made use of PowerPoint for WBR or
QBR presentations.

I am used to working in a constantly changing
environment.

I know how to utilize every tool at my disposal to
finish tasks at hand. More importantly, I work with proficiency and integrity.

It will be my pleasure take pleasure in knowing
that I am able to help clients in making sure they get the most out of their
time and that I increase their productivity.