I have experience reviewing large amounts of data as a Marketplace content moderator for a buy-and-sell platform and as a fraud specialist for an RV rental platform. These roles also required providing customer service via
Experience: Less than 6 months
As a customer support representative, my duty is to ensure that valued customer inquiries are answered and their expectations are met. I facilitate communication between both parties involved in disputes, such as buyers and sellers, to help them reach an amicable resolution. Additionally, I enforce guidelines by applying appropriate sanctions to any party that fails to comply with the community standards.
Experience: 2 - 5 years
My role involves responding to user inquiries regarding their existing accounts and transactions with other users. This requires a thorough review of the available information, including their data, payment methods, and both successful and unsuccessful transactions, to determine if any violations of community guidelines have occurred.
Experience: 1 - 2 years
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