Logistics Dispatcher | Billing & Collections Specialist

Managed billing, collections, and account monitoring, ensuring accurate financial records and timely payment tracking. • Prepared weekly and monthly Excel reports, improving documentation accuracy and reporting efficiency. • Assisted members with billing inquiries and payment concerns, resulting in better customer satisfaction and account resolution.

Coordinated transport bookings and driver assignments, helping ensure smooth daily dispatch operations. • Communicated with customers and drivers through phone, chat, and email, improving response time and service coordination. • Monitored schedules and resolved transport issues promptly, minimizing delays and operational disruptions.

• Provided customer support through calls, chat, and email, ensuring timely responses to shipment concerns. • Managed freight tracking updates and booking confirmations, improving shipment visibility and coordination. • Performed administrative and back-office tasks accurately, supporting efficient logistics operations.