E-commerce | Shopify | Virtual Assistant | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 22nd, 2025 (6 days ago)

Member Since

March 15th, 2023

Profile Description

Need to scale your Business? 
- A+ eCommerce Experience
- Virtual Assistance
- Operations, Customer/Client Engagement/Retention 
- Customer Service Support of 5 years (chat, email, voice)

How I can help you scale! 

E-commerce Management 
Strengths:
- Proficient in overseeing all aspects of online retail operations, from inventory management to sales strategy.
- Skilled in optimizing product listings, managing promotions, and analyzing sales data to drive business growth.
Projects and Accomplishments:
- Successfully managed a multi-channel e-commerce platform, resulting in a 20% increase in overall sales within the first six months.
- Implemented a new inventory tracking system that reduced stock discrepancies by 30%.

Shopify Support Specialist
Strengths:
- Expertise in troubleshooting and resolving technical issues on the Shopify platform.- Strong understanding of Shopify's features and integrations to enhance user experience and store functionality.
Projects and Accomplishments:
- Resolved over 200 technical support tickets for Shopify clients, achieving a 95% customer satisfaction rate.
- Developed a comprehensive guide for clients on optimizing their Shopify store, which increased their store’s performance by 15%.

Virtual Assistance
Strengths:
- Adept at managing administrative tasks, including scheduling, email management, and data entry.
- Proven ability to support clients remotely with high efficiency and professionalism.
Projects and Accomplishments:
- Assisted a team of executives with calendar management and correspondence, which improved overall organizational efficiency by 25%.
- Created a streamlined workflow system for virtual meetings and document sharing, reducing administrative time by 20%.

Account Management
Strengths:
- Experienced in building and maintaining strong client relationships, ensuring high levels of satisfaction and retention.
- Skilled in managing client accounts, addressing their needs, and providing tailored solutions.
Projects and Accomplishments:
- Managed a portfolio of 50+ client accounts, achieving a 90% client retention rate through personalized service and proactive problem-solving.
- Led a successful client onboarding process that reduced time to first value by 40%.

Customer Support (5 years) 
Strengths:
- Extensive experience in handling customer inquiries via chat, email, and voice, providing solutions and support in a timely manner.
- Strong communication skills and a patient, empathetic approach to customer service.
Projects and Accomplishments:
- Consistently received high customer satisfaction scores, with a 4.8/5 rating across all channels.
- Developed a set of best practices for handling high-volume support periods, which improved response times by 30%.

Experience with CRM tools (Upgrade to see actual info, ASANA, Zendesk)
Strengths:
- Proficient in using CRM tools to manage projects, track tasks, and facilitate team collaboration.
- Experienced in leveraging CRM data to enhance customer relationships and streamline workflows.
Projects and Accomplishments:
- Implemented a new project management system using Upgrade to see actual info, which improved team productivity by 25%.
- Customized Zendesk support workflows to better handle customer queries, leading to a 15% increase in resolution efficiency.
- Used ASANA to organize and prioritize tasks for a cross-functional team, resulting in a successful project delivery two weeks ahead of schedule.