Concentrix – Travel Agent
Davao City, Philippines | May 2025 – Present
- Assisted customers in booking flights, hotels, car rentals, and activities.
- Handled post-booking concerns such as flight updates and modifications.
VXI Global Holdings – PayPal Supervisor | Nov 2023 – Apr 2025
- Managed 15–20 agents while maintaining KPIs.
- Designed and implemented action plans to enhance skills.
- Prepared monthly reports to track business trends.
PayPal – Senior Agent (Payment & Dispute) | Mar 2023 – Oct 2023
- Provided real-time assistance and handled supervisor-level calls.
- Supported process improvements and administrative requests.
PayPal – CSR (Identity & Security Rep.)
Davao City, Philippines | Feb 2022 – Mar 2023
- Assisted customers with updating account details.
- Resolved hacked account and unauthorized transaction cases.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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