Operations Manager| Service Coordinator | SLA Compliance | CRM Admin | Team Lead

Overview

Looking for part-time work (4 hours/day)

at $5.65/hour ($545.46/month)

Bachelors degree

Last Active

July 4th, 2026 (6 days ago)

Member Since

March 13th, 2023

Profile Description

I manage end-to-end service operations and distributed teams — making sure workflows run, SLAs are met, clients are served, and nothing falls through the cracks.

With nearly a decade as a Service Line Manager at a medical equipment distributor, I built and scaled a service department that exceeded annual revenue targets for five straight years. My work spans SOP development, CRM administration (Tarkie), biomedical engineer team leadership, vendor coordination, and compliance monitoring — across the full service lifecycle from job order to resolution.

I'm transitioning to full-time remote operations, bringing the same rigor I applied in high-accountability, regulated environments to remote-first businesses. I work well without hand-holding, communicate proactively, and treat client operations as my own.

Services I Offer
Service coordination & dispatch
Scheduling, job order management, field team coordination, and SLA tracking across multiple accounts.

Operations process design
SOP writing, workflow documentation, process audits, and cross-team standard-setting for scalable operations.

Team & vendor management
Supervising technical teams, managing third-party vendors, and coordinating deliverables across stakeholders.

CRM administration
CRM data management, reporting setup, and system hygiene — experienced with field-service CRM platforms.

KPI monitoring & reporting
Building dashboards, tracking operational KPIs, preparing management reports, and flagging performance gaps early.

Administrative operations support
Documentation, correspondence management, scheduling, and back-office coordination for executive and ops teams.

TOOLS & SKILLS:
Microsoft Office Suite | Tarkie CRM | SOP Development | SLA Management | Vendor Relations | Field Team Leadership | Job Order Systems| Process Documentation |KPI Reporting |Google Workspace |Remote-first ops |Night shift (US/AU)