Katrina

Customer Support| E-Commerce | Email & Chat Support | Shopify VA | Video Editor

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Overview

Looking for full-time work (8 hours/day)

at $2.48/hour ($480.00/month)

Bachelors degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

March 10th, 2023

Profile Description

Hi! I’m Katrina, a detail-oriented and reliable Customer Support Virtual Assistant with experience handling customer inquiries, email management, order follow-ups, and administrative support.

I have experience assisting customers through email and chat while maintaining professionalism, empathy, and accuracy. I am comfortable using tools such as Shopify, eBay, Re:amaze, Asana, Google Workspace, and Microsoft Office for customer support and task management.

I can help your business by:

- Managing customer emails and chat support
- Tracking orders and providing customer updates
- Handling returns, refunds, and follow-ups
- Organizing inboxes and support tickets
- Performing data entry and administrative tasks
- Maintaining accurate customer records

I am organized, a fast learner, and able to follow workflows and instructions carefully. I always aim to provide excellent customer service and ensure customers