Results-driven professional with a strong background in team performance management, process optimization, and customer service excellence within the BPO industry. A Certified Industrial Engineer with a Lean Six Sigma Yellow Belt certification, bringing a data-driven and continuous improvement mindset to operations, workflow efficiency, and problem-solving. Experienced in coaching and mentoring teams, analyzing performance metrics, and implementing strategic solutions to improve productivity, service quality, and customer satisfaction. Proven ability to streamline processes, foster cross-functional collaboration, and consistently deliver results in fast-paced, target-driven environments.
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 1 - 2 years
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