Freight Broker | Freight Dispatcher | Drayage | Track and Trace | CSR

Customer support is also one of my top skills, developed through two years of experience working in a call center and as a front desk officer at a restaurant. These roles taught me how to communicate clearly, stay calm under pressure, and handle customer concerns with care and professionalism. I’ve learned how to listen actively, solve problems quickly, and make sure customers feel valued and supported.

I recently finished a 3-week intensive internship on how to become a great Executive Virtual Assistant. One of my top skills is calendar management. I use calendar tools every day to stay organized in my own life, and through the training, I learned how to manage calendars professionally, like setting appointments, avoiding scheduling conflicts, and keeping things on track. I'm still new, but I’m confident in my skills and ready to help keep your schedule running smoothly.

I'm experienced in load booking, carrier communication, track and trace, market research, and handling shipping documents such as BOLs, Rate Confirmations (RC), and PODs. I'm proficient in using DAT Load Board, Truckstop, TMS, CRM systems, RingCentral, Magik App, Microsoft Outlook, and other logistics tools.

Throughout my years working in corporate environments, including as a front desk officer and in customer service, I developed strong data entry skills. Managing customer information, scheduling details, and various records required me to accurately input and organize data. This experience has made me efficient in handling large volumes of information, ensuring accuracy and attention to detail in every task.

Email management is another key skill I developed during my 3-week intensive training. As a newbie, I’ve learned the importance of staying organized, especially when it comes to handling emails. I’ve become proficient in sorting, prioritizing, and responding to emails efficiently to ensure nothing slips through the cracks. This skill has helped me stay on top of tasks and communicate effectively, keeping workflows smooth and organized.

As part of my training, I was introduced to booking flights, arranging accommodations, and creating travel itineraries. I’ve learned how to manage travel details carefully to support smooth, hassle-free trips.

I trained as a Shopify Virtual Assistant and gained hands-on experience in setting up Shopify accounts including creating my own store, managing product listings, and handling customer support. During the training, I became familiar with the Shopify platform and tools like Eprolo, AliExpress, and more. I learned how to upload products, write descriptions, organize collections, process orders, and support customers, giving me a strong foundation to assist e-commerce businesses efficiently.

Although I’m new, I was trained on the basics of project coordination, such as tracking tasks, setting deadlines, and communicating with team members. This has helped me understand how to support projects from start to finish in an organized way.

During my 3-week internship, I learned how to properly organize and manage digital files for easy access and efficient workflow. I now understand the importance of keeping documents well-structured, labeled, and stored in the right folders to support smooth day-to-day operations using google apps.

I gained experience in scheduling, preparing agendas, and taking notes during meetings. I also learned how to send out reminders and follow-ups, helping ensure meetings are well-organized and productive.