Ma.

Human resources

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Overview

Looking for any work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

February 26th, 2023

Profile Description

Highly organized and detail-oriented Virtual Assistant with strong experience in e- commerce support, customer service, administrative coordination, and remote operations
management. Skilled in managing Shopify orders, handling customer support through
Gorgias, coordinating workflows using Trello, and maintaining professional
communication through email, chat, and phone support. Proven ability to multitask in
fast-paced environments while delivering exceptional customer experience and
operational efficiency. Experienced in supporting remote teams, organizing schedules, managing administrative
tasks, tracking customer orders, resolving client concerns, and utilizing modern business
tools such as Shopify, Klaviyo, OpenPhone, Trello, Google Workspace, and CRM
systems. Adept at maintaining accuracy, confidentiality, and productivity while working
independently.

Top Skills

Human Resources

Real Estate » Appointment Setting

Office and Administration » Email Management

Other Skills

Project Management » Trello

Experience: 2 - 5 years

Managed daily customer support operations through email, chat, and phone communication.  Utilized Gorgias to respond to customer tickets, resolve inquiries, and maintain excellent customer satisfaction.  Processed, updated, and monitored customer orders using Shopify, including refunds, cancellations, and shipment modifications.  Assisted customers with order tracking, shipping updates, and delivery concerns in a timely and professional manner.  Coordinated communication using OpenPhone and maintained organized support workflows through Trello.  Assisted with Klaviyo-related customer communication and email coordination.  Maintained accurate records of customer interactions, escalations, and resolutions.  Managed multiple support tasks efficiently while meeting response time and productivity goals.  Collaborated with remote team members to ensure smooth customer service and operational support.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Managed daily customer support operations through email, chat, and phone communication.  Utilized Gorgias to respond to customer tickets, resolve inquiries, and maintain excellent customer satisfaction.  Processed, updated, and monitored customer orders using Shopify, including refunds, cancellations, and shipment modifications.  Assisted customers with order tracking, shipping updates, and delivery concerns in a timely and professional manner. Coordinated communication using OpenPhone and maintained organized support workflows through Trello.  Assisted with Klaviyo-related customer communication and email coordination.  Maintained accurate records of customer interactions, escalations, and resolutions.  Managed multiple support tasks efficiently while meeting response time and productivity goals.  Collaborated with remote team members to ensure smooth customer service and operational support.