Shift Lead/ SD Trainer/ CSR/ TSR

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

April 28th, 2024 (16 days ago)

Member Since

February 23rd, 2023

Profile Description

As a progressive professional with more than 10+ years accumulated experience, I believe that I can bring valuable contributions
to your team,
At my previous employments, I always provide
excellent customer service to our clients. As a shift lead I was able to manage a team of service desk agents ensuring that staffing and skill levels are maintained throughout operational , I also handle high severity iUpgrade to see actual info and acts as an escalation point where difficult or controversial calls are received. I create and submit statistics and management reports to higher ups. As a member of Shared services training team, I handle new service desk employees at Accenture, providing basic training and tests before they are appointed to a certain project. Having basic to intermediate knowledge on Microsoft office (Excel, Word, Outlook and Powerpoint) I was able to create and conceptualize new learning manuals as needed by the training team. As a technical support representative I have dealt with desktop support (hardware/ software) as well as application support mainly for POS. I also have SAP ERP experience as a service desk using PB4, P54 and PU2 systems.