Susan

Customer Service Lead | E-commerce Specialist | 8+ Years Experience in US Suppor

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 8th, 2026 (yesterday)

Member Since

February 21st, 2023

Profile Description

I am a results-oriented professional with almost a decade of experience supporting major US brands. My career is defined by high-level reliability and performance, consistently earning "Top Agent" recognition for maintaining the lowest Average Handle Time (AHT) while delivering 95%+ Quality Assurance scores.

How I can add value to your team:

E-commerce Mastery: Expert navigation of Shopify, Amazon Seller Central, and Walmart Seller Center to streamline orders and resolve disputes.

Leadership & Operations: Proven ability in team leadership, operational reporting, and ticket management using Gorgias and ---------- .

Conflict Resolution: Specialist in de-escalating high-pressure situations and turning frustrated customers into brand advocates.

Technical Readiness: I operate from a dedicated home office equipped and high-speed backup internet.