Customer Service & Sales Specialist | Voice, Chat & Email | BPO Experienced

I have nearly 4 years of customer service experience across various industries such as e-commerce, telecommunications, car rental and skincare/body care products. My experience includes assisting customers, resolving concerns, processing orders and ensuring a positive customer experience.

I worked as a Customer Relations Officer for Europcar, where most customer concerns and requests were handled through email. My responsibilities included responding to inquiries, resolving issues, assisting with bookings and providing professional customer support in a timely manner.

I have been using Facebook Marketplace for over a decade to sell different types of motorcycles and vehicles. I create engaging captions, provide detailed product information and take high-quality photos from good angles to make the listings more eye-catching and attractive to potential buyers.

I worked in the telecommunications industry, where I assisted customers with basic troubleshooting for their mobile phones and network services. I helped resolve issues related to internet connectivity, incoming and outgoing calls, and SMS concerns while providing clear and effective customer support.

Working in customer service for four years has helped me improve and develop my English communication skills. I have handled various accounts for US and AU/NZ-based clients, which strengthened my ability to communicate effectively across different accents, cultures and customer needs.

I worked as a Customer Service Representative for Target.com. I helped customers find the right products, place orders and track their deliveries.