Customer Service Specialist | Healthcare Support | Insurance Verification | Prio

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 7th, 2026 (8 days ago)

Member Since

February 16th, 2023

Profile Description

Title: Senior Customer Success & Virtual Engagement Specialist (15+ Years Exp)
About Me:
I am a professional Virtual Assistant and high-level Customer Service Specialist known for being a detail-oriented, well-organized team player. With
years of experience in technical support, lead generation, and client relations, I have a proven track record of never missing deadlines and managing multiple complex tasks simultaneously. In my performance reviews, clients consistently note my professionalism, enthusiasm, and my ability to represent their brand with absolute care.
My goal is to increase your sales and improve customer loyalty through strategic engagement across all channels. I am an expert at diffusing heated situations with patience and composure, ensuring every customer feels heard and valued.

What I Can Do For Your Business:
Collections & Accounts Receivable: I proactively manage overdue accounts by reaching out to clients with professional firmness. I am skilled at negotiating payment plans, resolving billing disputes, and ensuring a steady cash flow for your business while maintaining a positive brand image.
High-Stakes Customer Support: With 15+ years in insurance and tech support, I handle complex inquiries via phone, email, and chat. I specialize in "de-escalation"—turning frustrated customers into loyal advocates through active listening and efficient problem-solving.
Lead Generation & Conversion: I don’t just "support" customers; I identify sales opportunities. I am experienced in qualifying leads and guiding potential clients through the initial stages of your sales funnel.

Key Skills for Collections & Support:
Negotiation: Finding win-win solutions for late payments.
Compliance: Ensuring all communication follows fair debt collection practices.
Technical Troubleshooting: Resolving the "why" behind missed payments (billing errors, portal issues).
CRM Accuracy: Meticulous logging of all interactions in HubSpot, Salesforce.