Ivan

Freight Operations | Operations Support | CRM | AI Automation | Logistics and Vi

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Overview

Looking for full-time work (9 hours/day)

at $4.98/hour ($1,080.00/month)

Bachelor of Science in Business Administration Major in Operation Management

Last Active

July 9th, 2026 (yesterday)

Member Since

February 15th, 2023

Profile Description

Hi! I'm Ivan, an Operations Support Specialist with over 5 years of experience in customer service, team leadership, process improvement, reporting, and virtual support.

I help businesses stay organized, improve workflows, and save time by combining strong operational skills with modern tools and AI automation. Throughout my career, I've managed teams, created automated reports, maintained CRM systems, documented SOPs, and supported day-to-day business operations in fast-paced environments.

I'm experienced with:

Operations & Administrative Support
Customer Service & CRM (Freshdesk & Salesforce)
Microsoft Excel (Advanced, VBA, Power Query)
AI Tools (ChatGPT, Activepieces, Google NotebookLM)
Data Analysis & KPI Reporting
Process Improvement & Documentation
Project Coordination
Virtual Assistance

I'm currently expanding my skills in Freight Operations, Logistics Support, Transportation Management Systems (TMS), and Supply Chain Operations, allowing me to support businesses across multiple industries.

I'm detail-oriented, reliable, quick to learn new systems, and committed to delivering accurate, high-quality work. Whether it's organizing data, improving processes, supporting customers, or handling daily operations, I take pride in helping businesses run more efficiently.

If you're looking for someone who communicates well, takes initiative, and enjoys solving problems, I'd love the opportunity to work with you.

Top Skills

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

With expertise in managing Freshworks emails, I ensure SLA compliance by prioritizing and organizing communications to meet response timelines. I track agent performance closely, monitoring metrics like response quality and handling time to maintain high standards. Additionally, I address and resolve ticket issues efficiently, collaborating with agents or escalating cases as needed. My experience includes managing, categorizing, and tracking emails to streamline ticket workflows while keeping clear records of interactions. I also analyze performance data to generate insights, helping identify areas for improvement in response times and team productivity.