Program Coordinator (Order Management & Operations Specialist)
(NLTD)
(December 2017-Present)
Key Responsibilities:
* Managed promotional product and inventory orders for corporate clients
* Coordinated with vendors regarding production and fulfillment
* Tracked order lifecycle from placement to delivery
* Resolved customer inquiries and order-related concerns
* Maintained product catalogs and inventory information
* Utilized Salesforce and enterprise order management systems
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1. Order Management
* Processing customer orders
* Coordinating with vendors/suppliers
* Monitoring order status
* Following up deliveries
* Resolving order issues
2. Customer Service
* Answering client inquiries
* Handling complaints and concerns
* Providing order updates
* Escalating issues when needed
3. Vendor Management
* Communicating with suppliers
* Following up production timelines
* Coordinating deliveries
* Tracking vendor performance
4. Inventory & Product Management
* Managing POD items
* Monitoring inventory products
* Product listing maintenance
* Product information updates
5. CRM & System Experience
* Salesforce
* AS400
* TCOMS
* OnePlace
* Rize
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Wireless Customer & Billing Support Specialist
(24/7)
(August 2016 - December 2017)
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* Airline Reservations
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Team Lead
(Convergys | July 2008 - February 2015)(December 2012 - February 2015)
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(November 2009 - March 2011)
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(July 2008 - November 2009)
Customer Support Specialist – Software & Hardware (Multinational Technology Company)
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Editor/Abstractor/Indexer
(Innodata XML Content Factory Inc.)
(May 2006 - September 2008)
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Sara Brumfield
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