Mark

Operations Manager - CSR / TSR

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Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

February 3rd, 2023

Profile Description

Experienced Operations Technical
Manager with a demonstrated history of working in the outsourcing/offshoring industry. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have 12 years of experience in the BPO/call center industry and 10 years in a Team Manager position through emails, live chat, or phone. I've worked on solving customers' issues, assisting them with their needs, and exceeding their expectations. Having the love to discover and learn new things, my goal is to always offer excellence and exceed expectations.
I’m able to take large amounts of data and tell a story with the data.
As a graduate with four years of experience in management and titled Magna Cumlaude, I am excellent at working with others to achieve a certain objective on time and with excellence.

Top Skills

Customer Support

Customer Support » Email Support

Office and Administration » Data Entry

Other Skills

Professional Services » Management Services » Inventory Management

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address: QUEZON CITY, METRO MANILA

Tests Taken: IQ
Score: 130: DISC
Dominance: 31
Influence: 28
Steadiness: 33
Compliance: 9: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”