Joselyn

Dropshipping Customer Support Specialist + Property Management VA

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.31/hour ($1,216.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (6 days ago)

Member Since

January 29th, 2023

Profile Description

I help e-commerce businesses stay organized, responsive, and customer-focused by providing reliable administrative and customer support.

With over 3 years of experience in dropshipping customer service, I’ve handled high-volume email and chat support, resolved order issues, processed refunds, and managed customer concerns while maintaining a professional and positive brand voice—even in challenging situations.

In addition to customer support, I assist with daily administrative tasks such as:
- Email and inbox management
- Data entry, order fulfillment, and processing refunds/credits.
- Vendor/supplier communication through emails and calls
- Track orders and update customers proactively
- Calendar and task management

I’m highly detail-oriented, dependable, and able to work independently to keep operations running smoothly behind the scenes.

I also have experience as an ESL instructor, which has strengthened my communication skills, patience, and ability to explain solutions clearly; skills that directly improve customer interactions and satisfaction.

My goal is simple: to help your business run efficiently while keeping your customers happy and well taken care of.