Results-driven professional with over six years of experience in the BPO industry, specializing in Accounts Payable, Data Analysis, Customer Service, and Chat Support. Experienced in managing financial transactions, analyzing business data, and delivering exceptional customer support in fast-paced environments.
As an Accounts Payable Specialist at ContactPoint360, I processed vendor invoices, maintained accurate financial records, and resolved payment discrepancies while ensuring compliance with company policies. My attention to detail and organizational skills contributed to efficient and accurate financial operations.
As a Data Analyst, I collected, analyzed, and interpreted data to provide actionable insights that supported business decisions and process improvements. This experience strengthened my analytical, problem-solving, and reporting capabilities.
My customer service background further enhanced my communication and interpersonal skills, enabling me to effectively resolve customer concerns, manage multiple priorities, and maintain high customer satisfaction levels.
I am committed to delivering accuracy, efficiency, and customer-focused solutions while continuously contributing to organizational success.
Skills
Accounts Payable
Customer Service
Chat Support
Data Analysis
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
QOP
Amelia
Zoom
Gmail
Contact Information
<8efe80624d780eba0c6493ec45140364
LinkedIn:
Kind Regards,
James Marlon Elago
Experience: 1 - 2 years
Airlines customer service plays a crucial role in ensuring passenger satisfaction by addressing inquiries, handling complaints, and providing assistance throughout the travel experience. Effective communication and problem-solving skills are essential for resolving issues such as flight delays, lost baggage, and booking problems. A positive customer service experience can significantly enhance a traveler’s perception of an airline, fostering loyalty and repeat business.
Experience: 1 - 2 years
Experience: 6 months - 1 year
A logistics chat customer representative assists customers with inquiries and issues related to shipping, tracking, and delivery of goods through real-time online communication. Their role involves promptly resolving problems, providing updates, and ensuring a smooth and efficient logistics experience for clients
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