Customer Service Representative/Company Trainer

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 1st, 2026 (15 days ago)

Member Since

January 22nd, 2023

Profile Description

• Customer Support Specialist
o Provide inbound support for customers who request for transferring phone numbers to
another account, promotion/discounts queries and migrating prepaid lines to postpaid
accounts.
o Provide outbound callback support for customers who submit requests online for
account maintenance.
o Working offline and email requests.
o Became a high potential agent as training to becoming a Team support
o Working on escalations and acting as the back-up team support for supervisor calls.
• Team Support 2017 – 2019
o Did one on one coaching with agents and provide coaching logs
o Did pre and post shift huddles with team for any process updates
o Did escalations and take escalated calls.
o Listen to agent’s calls and assess whether agents are updated with process updates.
• Company Trainer 2019 – present
o Handle discussions. Either brick and mortar and virtual setting.
o Utilize effective presentation and facilitation skills including creative training techniques
and adult learning techniques using variety of training delivery modalities in a classroom
environment
o Evaluate agents’ calls and provide one on one coaching, provide coaching logs and
provide recommendations to the Training Supervisor/Manager
o Handle escalated calls during agents’ nesting period in training.
o Making follow up on agents’ performance based on previous coaching session.
o Admin tasks
? Sending daily, weekly and monthly completion reports (Excel, Word)
• Create own ppt presentations for trainings required from clients
? Edit and approve agents’ timecards daily