Rei

General Virtual Assistant | Experienced Chat Support |Online Community Care Spec

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

January 20th, 2023

Profile Description

I am a dedicated Customer Support and Content Moderation Specialist with over 2 years of experience in the BPO industry. I have handled high-volume chat and email support while ensuring quality, compliance, and customer satisfaction.

In my content moderation role, I reviewed and evaluated user-generated content based on platform guidelines, ensuring community safety and policy compliance. This strengthened my attention to detail, accuracy, and decision-making skills.

My key strengths include:

• Chat and Email Support
• Content Moderation & Policy Enforcement
• High-Accuracy Review & Quality Compliance
• CRM & Ticketing Systems
• Multitasking in Fast-Paced Environments
• Strong Written & Verbal Communication

I am highly reliable, detail-oriented, and capable of working independently with minimal supervision. I am seeking a long-term remote opportunity where I can contribute value while maintaining high standards of quality and performance.

Top Skills

Customer Support

Experience: 2 - 5 years

I have been a Customer Service Representative for 2 years. What I normally do is to assist customers through chat where I help them track, process, and refund their orders. I assure customers that their concerns will be resolved during our conversation. I also encountered irate customers on a daily basis where I make sure that they feel that they are being heard and their problem will be resolved.

Customer Support » Chat Support

Experience: 2 - 5 years

I have handled Retail and Online Streaming platform accounts like Temu, Disney+, etc. I am a Customer Service Chat Support for 2 years where I handled 5-6 chats concurrently and deliver the best customer service that I can offer.

Office and Administration » Content Moderation

Experience: 1 - 2 years

I am currently a Content Moderator for one of the largest Social Media platform. I know how to do content moderation jobs. I make sure to provide 100?curacy when I am doing this kind of job as accuracy is crucial for this job.