Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.10/hour ($982.40/month)

Bachelors degree

Last Active

July 6th, 2026 (6 days ago)

Member Since

January 20th, 2023

Profile Description

Greetings! I'm Joel-Jesbert Paul Arguilla, although most people call me POL. I hold a Bachelor's degree in Midwifery and am currently pursuing my Master’s in Disaster Risk Management. Over the years, I have built extensive experience as a Customer Service Specialist across various BPO industries.

My professional journey has taken me through multiple sectors, including telecommunications, where I worked with two prominent telco companies—one based in the US and another in the UK. I have also supported clients from a credit card company and a well-known parcel delivery service in the United States. In addition, I have spent the last two years providing chat and email support for a Shopify SEO app, assisting merchants with product functionality, onboarding, troubleshooting, and SEO-related concerns.

In my role as a Customer Service Specialist, I serve as a vital link between clients and the organization, ensuring clear communication and efficient resolution of issues. I consistently provide accurate product and service information, respond promptly to inquiries, and guide customers through troubleshooting processes with clarity and patience.

Whether handling phone calls, live chat, or email support, I am committed to delivering high-quality service and maintaining strong customer satisfaction. I take pride in helping customers effectively while contributing to the company’s reputation for reliability and excellence.