With 19 years of experience in the call center industry, I began my career as a Customer Service Representative, a role I held for 8 years. I then progressed into various leadership positions, including Quality Analyst, Team Manager, and Operations Manager, which allowed me to develop strong administrative and operational skills. Additionally, I have over three years of combined experience as a General Administrative Assistant and Appointment Setter, further enhancing my proficiency in using a wide range of productivity and management tools.
My skill sets:
*Proficient in using productivity and management tools like Microsoft Office suite, Google Drive tools, Asana, Trello, Filmora, Zoom, Slack and Social Media among others.
*Excellent in English both verbal and written communication.
*Management
*Quality Assurance
*Coaching
*Customer Service
*Online Research
*Data Entry
*Appointment Setting
*Cold Calling
*Typing
*Proof Reading
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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