Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $9.40/hour ($1,654.40/month)

Bachelors degree

Last Active

April 24th, 2024 (12 days ago)

Member Since

January 9th, 2023

Profile Description

Analysis of call logs in order to discover any underlying issues or trends.
Actively listen to customers to understand their issues or concerns
Interview clients to gather information useful in providing
recommendations and solutions
Provide daily technical support services for Logitech’s product such as
mobility, harmony remotes, circle & doorbell cameras
Receive customer calls & emails to provide step-by-step guidelines for
the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure
quick resolution
Explain highly technical details to customers using simple
understandable terms
Ensure compliance with service agreements to evade legal issues
Guide and direct the activities of less experienced tech support
personnel
Maintain an up-to-date knowledge of company products and services
Stay abreast with technological developments and trends
Educate customers on the features of company products/services to
minimize technical challenges
Follow-up on customers to ensure their issues are completely resolved
Produce periodic reports of technical support operations to company
management.
Handle warranty claim for replacement or refund of defective products.
Collaborate with other staff and higher level of support to research and
resolve issues
Collaborate with product engineers to explain errors and/or recommend
modifications in products