Customer Service Specialist|Virtual Assistant|Data Entry Exp

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (9 days ago)

Member Since

January 8th, 2023

Profile Description

Hi, I’m ---------- ---------- ,  a passionate and results-driven Customer Service Representative with nearly 2 years of professional experience in both in-office and remote work environments. I specialize in delivering top-notch customer support, handling sales, billing, retention, and technical concerns with professionalism and empathy.
Throughout my career, I've worked with industry leaders like Teleperformance, VXI, and Transcom, where I successfully managed diverse customer interactions, exceeded performance metrics, and contributed to positive customer experiences. I also gained valuable experience as a Real Estate Virtual Assistant, where I handled cold calling, data entry, and email management.
I thrive in fast-paced settings, and my strengths lie in communication, problem-solving, and time management. I'm also proficient with a wide range of tools including Salesforce, Slack, Microsoft Teams, and WordPress — making me well-equipped for modern, tech-savvy workplaces.
If you're looking for someone who is reliable, skilled, and always ready to go the extra mile for customer satisfaction.

Services & Roles:
*Customer Service & Technical Support
*Resolved technical issues for customers via phone and chat
*Handled billing inquiries and account troubleshooting
*Provided prompt and professional responses to customer concerns
*Ensured customer satisfaction through empathetic communication

Sales & Retention
*Promoted products and services to potential and existing customers
*Upsold and cross-sold based on customer needs
*Retained customers through effective persuasion and resolution tactics
*Consistently hit and exceeded sales targets

Virtual Assistance 
*Conducted cold calling for property leads
*Managed emails and responded to client inquiries
*Performed data entry and maintained CRM records
*Scheduled appointments using calendar tools
*Tools & Software Used
*CRM & Communication Tools: Salesforce, Slack, Microsoft Teams, Skype, ---------- , *Flock
*Productivity Tools: Google Drive, Google Calendar, MS Office, Descript, WordPress