Senior Customer Support Specialist | SME (US Telco & Healthcare)

Overview

Looking for any work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

January 5th, 2023

Profile Description

I am an experienced Customer Service Professional and Subject Matter Expert (SME) with a strong background in handling US Telco and Healthcare accounts. I bring in-depth product knowledge, process expertise, and leadership support to ensure team success and high-quality customer interactions.
For US Telco accounts, I have handled complex billing concerns, service troubleshooting, account escalations, retention strategies, and payment processing.
For Healthcare accounts, I have extensive experience in insurance verification, eligibility and benefits checking, claims follow-ups, prior authorizations, appointment scheduling, and HIPAA-compliant communication. I understand the importance of accuracy, confidentiality, and empathy when dealing with patients and providers.
As a Subject Matter Expert, I supported new hires during training, answered process-related questions, monitored quality, and helped improve team performance by sharing best practices and updated guidelines.
I am detail-oriented, adaptable, and results-driven. I thrive in fast-paced environments and consistently meet KPIs while maintaining high customer satisfaction ratings. I am seeking a long-term opportunity where I can contribute my expertise, leadership skills, and dedication to excellence.