A highly skilled and dedicated customer service professional with over a decade of experience in contact center environments. Proven expertise in handling complex customer inquiries, de-escalating high-stress situations, and resolving escalated complaints with a focus on guest satisfaction and loyalty. Possesses strong leadership and mentorship abilities, including supervising teams, training new agents, and providing expert guidance on company policies and procedures. Adept at case management, compensation processing, and data reporting. Seeking to leverage extensive experience in customer service and team leadership to contribute to a dynamic and guest-focused organization.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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