Gladys

Customer Service Rep| Admin Officer l AU Loan Processor

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Overview

Looking for part-time work (5 hours/day)

at $6.65/hour ($800.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

January 3rd, 2023

Profile Description

With 7 years of success in delivering exceptional customer experiences through voice, email, and chat, and most recently serving as an administrative officer, my expertise lies in helping businesses boost customer satisfaction, enhance operational efficiency, and streamline processes.

Top Skills

Customer Support

Experience: 5 - 10 years

Online Chat Support ● Provided customer service for an insurance company serving 25 retail stores across the US. ● Managed up to three customers simultaneously, handling inquiries, registrations, claim processing, status updates, issue resolution, and escalations. Responsible for callbacks and Tier 2 support. Technical Support ● Supported customers in troubleshooting software issues on mobile phones, as well as guiding them through the claims filing process and handling escalations.

Office and Administration » Data Entry

Loan Processing

Experience: 1 - 2 years

● Evaluates and processes loan applications. ● Assesses the creditworthiness of applicants by reviewing financial documents. ● Makes loan approval and disapproval decisions in accordance with applicable criteria. ● Manages and monitors loan portfolios to minimize delinquencies and defaults. Handle loan restructuring or workout options for delinquent clients. ● Ensures all loan processes comply with regulatory requirements. ● Build and maintain relationships with clients, ensuring a positive customer experience. Offer an appropriate loan that meets the clients' needs.