Joera

Customer Service/ Data Entry/Product Research/Bookkeeping

50 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.44/hour ($605.44/month)

High school diploma

Last Active

May 3rd, 2024 (2 days ago)

Member Since

December 23rd, 2022

Profile Description

Hello! ???? Need help with bookkeeping, data entry, or product research for your business? Looking for top-notch customer service support? You're in the right place! I've got you covered!

With expertise in live chat, email, and phone support, I'll swiftly and courteously resolve customer inquiries and ensure a positive experience with every interaction. From managing tickets to handling administrative tasks, I've got the skills and tools to support your customer service needs.

With a background in accountancy and business management, I'll ensure your financial records are accurate and up-to-date using platforms like Xero and QuickBooks. Plus, I'll conduct thorough product research to identify high-potential products for your Amazon store and optimize your listings for maximum visibility and sales.

Let's enhance your business together!
My top skills include:
?Data Entry Skills
?Basic Google Sheet Skills
?Basic editing skills
?Admin Tasks
?Customer Service Skills
? Basic Bookkeeping Skills
? Product Research
?Lead Generation
 
I have experience using many popular applications such as:
? Xero
?QuickBooks
?Amazon Seller Central
? Excel
?Google Sheets
? Jungle Scout
? Helium 10
?Livechat 24*7
?Zendesk
?Google Suite
?Canva
? Capcut

Feel free to contact me if you have any questions or would like to discuss your project in more detail. I'm excited about the opportunity to collaborate with you!

Top Skills

Customer Support » Chat Support

Experience: Less than 6 months

Having started my career in customer service with the 96 Group Back Office, I dedicated myself to handling returns, resolving complaints, and ensuring that each customer interaction was met with prompt, accurate, and courteous responses. During my tenure, I developed strong communication skills and honed my ability to provide exceptional service through various channels, including live chat and WhatsApp. After demonstrating consistent dedication and performance, I was promoted to the position of Quality Assurance (QA) after nearly 1 year and 7 months. In this role, I undertook the responsibility of investigating customer complaints and concerns, focusing on monitoring, assessing, and enhancing different aspects of service delivery to elevate client satisfaction.

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: 1 - 2 years

Throughout my professional journey, I have cultivated a proficiency in utilizing tools such as Google Sheets, and I bring a robust set of Excel skills derived from my previous employment. My experience in these areas has not only equipped me with a solid foundation in data analysis and management but has also instilled in me a commitment to accuracy and efficiency.

Other Skills

Office and Administration » Attention to Detail

Experience: Less than 6 months

Office and Administration » Adaptability

Experience: Less than 6 months

Office and Administration » Computer Literacy

Experience: Less than 6 months

Office and Administration » Email Management

Office and Administration » Personal Assistant

Customer Support » Customer Service

Experience: Less than 6 months

Basic Information

Age
21
Gender
Female
Website
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Tests Taken
IQ
Score:  105
Uploaded ID
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