CUSTOMER SERVICE, ATIENT SERVICES

Medical Billing and Coding Knowledge (ICD-10, CPT, HCPCS) Insurance Claims Processing Electronic Health Records (EHR) Management Revenue Cycle Management (RCM) Payment Posting and Reconciliation Claims Submission and Follow-up Denial Management and Appeals Medical Terminology Knowledge HIPAA Compliance and Patient Privacy Data Entry and Record Accuracy

Communication Skills – Clearly conveying information through speaking and writing. Active Listening – Understanding customer concerns before responding. Problem-Solving – Finding effective solutions to customer issues. Empathy – Understanding and relating to customers' feelings and situations. Patience – Remaining calm and professional, especially with difficult customers. Conflict Resolution – Handling complaints and de-escalating tense situations. Adaptability – Adjusting to different customer needs and changing situations. Time Management – Prioritizing tasks and handling multiple inquiries efficiently. Product Knowledge – Understanding products or services to assist customers accurately. Attention to Detail – Ensuring accuracy in customer information and issue resolution. Positive Attitude – Maintaining a friendly and helpful demeanor. Teamwork – Collaborating with colleagues to provide excellent service. Customer Relationship Management (CRM) – Using customer service software and tracking interactions. Multitasking – Managing several tasks while maintaining service quality. Persuasion and Sales Skills – Recommending products or services when appropriate.